Subscription Policy

With a matcha7 subscription you automatically receive your chosen products at your preferred delivery interval. You choose the interval and products when ordering; both can be adjusted at any time in your customer account. The subscription renews automatically for the chosen interval until you cancel it.

Payment is taken automatically before each delivery using your stored payment method. The price per delivery is the subscription price shown at sign-up. We will announce any price changes by email at least 14 days in advance; they only apply to deliveries after that period, and you can cancel at any time before then.

You can cancel, pause or skip a delivery at any time up to 48 hours before your next order date — directly in your customer account or by emailing info@matcha7.ch. Your next order date is always visible in your customer account and in your confirmation email. Cancellations received less than 48 hours before the next order date take effect after the delivery that has already been triggered.

If a charge fails, we will notify you by email and retry the payment. If payment is still not received, we may suspend the affected delivery and end the subscription after an unsuccessful second attempt.

Our Terms of Service and Return Policy apply to the shipping and return of subscription deliveries.

Questions about your subscription? Email us at info@matcha7.ch — we're happy to help.